VIDEO CARD ERROR IN PRE WEDDING SHOOT OF SHUBHAM & SONALI
Video Card Got Corrupted
This unfortunate incident happened on the pre wedding shoot of Shubham & Sonali. The video card got corrupted and with all the best efforts at multiple data recovery companies, this error could not be fixed. We tried our level best but this it was not recovered. So, we had requested and offered multiple complimentary services to the client. Kindly find the package break up, amount received, deliverables made in this article for better understanding.
But the client still pressed on the demand of making 1 Lakh Rs payment as penalty and started posting google reviews from multiple accounts and hence we have come up in public to explain what happened and our offerings for the same.
DATA STORAGE PROCESS
IN THIS CASE
This error had come only twice so far, which is very very less in comparison to our industry. Because we strictly create two back ups and keep them in two different physical offices since the beginning.
DEMAND FOR THIS
OUR RESPONSE ON EMAIL
Thank you for writing this email.
We are very sorry that this unfortunate incident happened.
Our whole team is very apologetic from the bottom of our hearts. Sagar (your project Manager) and Bunty (whose video card got corrupted) have spoken to you multiple times and apologized to you for the same. We definitely understand the importance of data and thats why we have strict policy of double backs in two different offices for data safety. But this is a very rare case, (we cover close to 1000 events in a year, with tentatively 1000x5 = 5000 data card gets copied). This is the second time that has happened with us in 6 years (Ratio of 2 out of 30,000 data card copies).
It is very unfortunate that this incident happened & we have offered many complimentary services to you already. But the demand of Rs 1 lakh is not justified. We would like to explain it contractually also.
And as per our contract, we have specifically mentioned that "The provider will employ the best standards for data storage, but still in event of loss or damage of data due to technical fault or natural calamity provider's liability is limited to the amount charged for that particular service in that event."
The amount charged for videography services in this case : Rs 13,750. (45% discount on Rs 25,000 price).
The total package break up is as under:
Photography: Rs 13,750
Videography: Rs 13,750
Make up: Rs 8250
Travel : Rs 15,000
Total = Rs 65000
As per our contract, we are liable to get Rs 13,750 deducted in the package price.
Revised package: Rs 51,250 (as per contract terms)
Out of which, we have received : Rs 32,500
Balance not received = Rs 18,750
(which obviously is already forfeited and not asked for)
So By contract, we are not liable to pay "Rs 1,00,000".
COMPLIMENTARY SERVICES OFFERED
We understand that this should have not happened in the first place. But we placed our best efforts for data recovery and had sent the card to multiple recovery stores but the card and the data was completely corrupted. We would highly recommend to get the shoot done again. We will bear the expenses of re shooting shoot's expenses, you are requested to take out any of your dates, and opt for reshooting of post wedding at your preferred location.