Process and Rules for Video Delivery and Purchase
FREQUENTLY ASKED QUESTIONS
HOW DOES IT WORK?
- First you have to place the order online through our website only.
- After successful payment you will receive an instructions form on your registered email id. You will be required to fill the form with details and the picture you would like to incorporate in the video and mail it to us.
- We only take text content in instruction file and images as attachments. For the request in change of design elements, or adding another slide, you need to contact our support team before placing the order.
- Please send your final images, we don’t do music or image selection by ourselves (It has to be provided by the client).
- We don’t refund money in any case.
- We don’t provide demo video, we deliver the final video as per your instruction form.
Our team will deliver the video within 1 or 2 working days. If you need the video to be delivered within few hours, contact our support team.
HOW MUCH CUSTOMIZATION IS POSSIBLE?
- We can change the music in the video, for that in the instructions form, you have to give the youtube link of the music you want us to use.
- We don’t make changes in the design background colour or theme. If you really want it, get in touch with our team. (It is usually chargeable).
- Once the instructions form is submitted and your video is delivered by our team. And later on, you want to make changes in details that you have sent, it is going to be chargeable extra to make the video again. (Nominal charge)
- If you wish to add or delete slides from our template, then it is chargeable for Rs. 1000 for each slide.
- You can get a video customised for yourself and the price is on request. Video will be delivered in the mutually pre decided timeline.
RULE FOR EVERY VIDEO
We have changed our rules. Instead of “Crafted by Video Tailor” that used to appear at the end of the videos, now in the last 5 seconds of the video, our name and logo will appear. Apart from this, if you want we would add couples initials/logo on the video to give it a more enamored look. Check out the video below to understand how this would actually look.
CUSTOMER SUPPORT TEAM
Customer Support Team Available : 10 A.M. to 6:30 P.M. (Monday to Saturday).
For any confusion or assistance, call us at +91.9999180725 or Whatsapp us, or Skype with us at video.tailor